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Managing Operations and Quality (745N1)

15 credits, Level 7 (Masters)

Autumn teaching

This module provides you with an understanding of how the fundamental principles of operations management can support the improvement of management performance in both public and private organisations. These principles may be applied equally to both manufacturing and service operations.

You will develop an understanding of the systemic and interactive nature of operations and quality management problems and their relationship to the external environment, through the application of quantitative and qualitative analytical skills, utilising guided problem-based activities and case study analysis.

Quality management processes – the ideas, theories and tools that are central to organisational development, change management, and the performance improvements that are generally desired for individuals, teams and organizations – will be explored. Methods used to measure organisational performance other than financial output or profit, including focusing on the essential activities, resources and other factors that impact on outputs, will be analysed and applied.

Contact hours and workload

This module is approximately 150 hours of work. This breaks down into about 33 hours of contact time and about 117 hours of independent study. The University may make minor variations to the contact hours for operational reasons, including timetabling requirements.

We regularly review our modules to incorporate student feedback, staff expertise, as well as the latest research and teaching methodology. We’re planning to run these modules in the academic year 2024/25. However, there may be changes to these modules in response to feedback, staff availability, student demand or updates to our curriculum.

We’ll make sure to let you know of any material changes to modules at the earliest opportunity.