Questions and answers
2622Outlook cannot connect to Exchange
If you find that Outlook, which had been working fine before, will not connect to Exchange (it may say that 'Exchange is not available'), then it's possible that your Outlook profile is damaged and needs recreating.
Check first that other online services are available and that you can connect to your email using (OWA). If other services do not work either then there may be an overall problem - check the IT Services Latest News (see the ITS home page).
If other services are working correctly, including OWA, then try re-creating your Outlook profile, deleting the old one first. Close Outlook before you do this. Instructions for doing this can be found in of the . Note that you'll need to remove the old profile first, as explained in step 5 of the instructions.
Help us to improve this answer
Please suggest an improvement
(login needed, link opens in new window)
Your views are welcome and will help other readers of this page.
Categories
This is question number 2622, which appears in the following categories: