ÅÝܽ¶ÌÊÓƵ

print friendly version

Questions and answers

2240
I can open Cognos reports but am unable to click on the links for more information and the export to excel button has disappeared.


This problem usually occurs when a Cognos report opens separately in Adobe Reader, instead of inside the Internet Explorer browser window. Clicking on a link causes a secondary report to be run but if the report is being viewed in Adobe Reader, it cannot send the instruction back to the web browser and so nothing happens.

Workaround: Use another browser, namely Edge, Chrome or Firefox

Resolution: Display PDF in browser needs to be set in IE11 - Adobe PDF Reader = Enabled in Tools > Manage Add-ons as per the following instructions  

Help us to improve this answer

Please suggest an improvement
(login needed, link opens in new window)

Your views are welcome and will help other readers of this page.

Categories

This is question number 2240, which appears in the following categories:

Created by David Guest on 10 January 2011 and last updated by Russell Walkden on 13 July 2022