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Provides full-function email facilities (including spam filtering),  electronic calendaring (Staff and Research postgraduates), contact management and related functions for registered users.  The facility may be accessed through a variety of software tools from University-managed devices and from user-administered devices at any location with suitable connectivity.

Members of the University.

Access to the service requires an IT Services username and password. This is issued as part of the enrolment/employment process. 

This service is accessible 24 hours a day.

Normal working days.

Changes will be advertised in the normal ways.

1. To provide incoming/outgoing email services.
2. To administer email accounts for individuals and staff groups.
3. To administer the University’s mailing list system .
4. To perform anti-virus checking and spam filtering of incoming/outgoing email.
5. To provide electronic calendaring services (Staff and Research Postgraduate students only).
6. To provide support and documentation for the service.

1. To read and understand the University’s Guidance on the use of email:  
    and to use the service responsibly.
2. To consult the IT Services’ guide to the administration of mailing lists:   
3. To regularly housekeep accounts and mailing lists for which they are responsible, managing mailbox size, out-of-office messages,  mail forwarding etc.
4. Never to disclose confidential credentials, such as passwords.
5. To report to IT Services any email considered potentially fraudulent or containing a virus. 

Data Network (#1), Managed Filestore (#2)

Provides members of the University with the entitlement  to an email address ending @sussex.ac.uk.

 Electronic mail to these addresses is stored centrally on the University s mail system and can be accessed from an IT Services computer in an office or computer room, or from anywhere using webmail or a preferred email application.

 Two mail systems are used for this service:

Staff and Research Postgraduates have access to the Microsoft Exchange email and calendaring system.

Undergraduates and taught postgraduates use a different email system (without a calendaring component).

 Staff and Research Postgraduate email and calendars are provided by MS Exchange “on premise”, via two clustered campus systems kept in synchronization, ensuring robust end-user service.  Email and calendaring are supported across most devices (and operating systems) including devices which support MS Active Sync. Undergraduate email is provided by a separate system, normally accessed via a web-based application.

University email addresses are searchable (by internal users only) within the Exchange Global Address List and within the University’s web-based ‘Staff’  and ‘Student’ search directories:

IT Services are not automatically informed by HR of name changes, so members of Staff and Postgraduate students may request a change in their allocated email address via webform:

Increased mailbox quotas may be requested via webform:

On-site mailstores are backed up nightly for disaster recovery purposes only. Exchange’s ‘Recover Deleted Items’ function enables Staff and Research postgraduate users to self-restore mail deleted within 28 days.